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Learn how to do Process Improvement
that gets REAL results

Process Improvement Workshop

The failure rate for process improvement initiatives is 50-70% - yet businesses continue to be told use the same ineffective methods of process improvement implementation. The problem with the standard approach is that it fails to align process improvement with strategy and embed it into the business culture.

At Journey Consulting we’ve developed a method that prepares managers to lead teams that make the business more effective at execution of strategic initiatives. Through hands-on learning using real world projects selected from your business, your leaders who attend our Process Improvement Workshop will learn the technical, leadership, and strategic skills needed to drive results.


When implemented well, a process improvement-oriented culture can bring phenomenal benefits to your business.

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Over the course of four 3-hour sessions, attendees will re-engineer a process in your business, supported with one-on-one coaching from a highly experience professional as they apply their lessons.

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Session 1:  Problem Definition, Root Cause Analysis, Process Mapping, Facilitating a Problem Solving Session with Your Team

Session 2:  Solution Selection, Strategic Alignment, Coaching, Risk Management, Process Controls and Metrics, Implementation

Session 3:  How Culture is Learned, Systems and Tools for Cultural Integration, Leadership Skills for Leading Innovation

Session 4:  Presentations & Peer Learning


  • BRING YOUR TEAM! Receive a 10% discount when 3+ employees from the same business attend 

  • Space is limited to 10 participants per session, so register early!

  • A $500 deposit will be invoiced after you register, with the remainder due 45 days prior to the session start date

  • Workshops are held at Journey Consulting in Green Bay, WI


We look forward to hosting our next Process Improvement Workshop series in early 2023. Let us know if you'd like to be contacted when we release dates!


Interested in a private Process Improvement Workshop for your team or more in-depth consulting? 


Contact us to discuss your needs!

Questions? Contact Journey Consulting at (920) 770-4141 or

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Michelle Duncan, SSBB, CSM

Consultant Michelle Duncan has spent 15+ years leading, training, and implementing process improvement initiatives. Her experience working with service and manufacturing businesses provides a broad perspective of business owners' needs and how to address their pain points to achieve improved results.

Michelle has developed a tailored process to address the needs of small to mid-size companies uniting process, strategy, and culture into a single framework to improve efficiencies, increase employee retention, accelerate strategic results, reduce expenses, increase profits, and business value.

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